Here to save lives
At a glance Delivering healthcare to more than 271,200 people in workforces throughout the Middle East, Response Plus Medical (RPM) is the largest provider of on-site healthcare management, occupational health solutions, and medical emergency transfers from remote work sites.

We are part of VPS Healthcare, one of the largest healthcare groups in the Middle East, with 20 operational hospitals, more than 125 medical centres, 10,000 employees, and medical support services across the Middle East, Europe and India.

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120

With more than 120 vehicles, we operate one of the largest private ambulance fleets in the region.

300

RPM provided medical and healthcare coverage at more than 300 events over a 12-month period.

271,200

We are responsible for the healthcare and wellbeing of more than 271,200 people in workforces across the Middle East.

190

More than 190 medical facilities managed by us throughout the UAE, maintaining consistently high-quality healthcare from highly-skilled teams of medical and para-medical staff.

271,200

We are responsible for the healthcare and wellbeing of more than 271,200 people in workforces across the Middle East.

2,009%

Growth in the number of RPM staff working for us since 2010.

1,400

High-calibre medical staff at all grades and specialities placed in both primary and emergency healthcare sectors since 2010.

800%

Growth in the number of clients using a range of our services since 2010.

2m

More than two million participants or spectators attend our healthcare events each year.

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Message from the Chairman and Managing Director A trusted and reliable healthcare partner for on-site work forces throughout the Middle East

RPM is a key unit of one of the largest healthcare groups in the region. This enables us to provide comprehensive patient management services to internationally-recognised standards.

Further, we strive to leverage and constantly build the reputation that VPS Healthcare upholds for excellence in healthcare delivery across the region.

It is against this backdrop that we are increasingly recognised as a trusted and reliable healthcare partner for the oil and gas industry, construction companies and chemical facilities. In fact, we are the first go-to partner for any industry with a need for on-site healthcare or emergency transfers from remote sites.

Dr Shamsheer Vayalil
Chairman and Managing Director
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and Managing Director

We ensure workforces in multi-cultural companies that drive one of the world’s most developed economies can operate effectively. This demonstrates our focus of being a vital cog in UAE’s economy.

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and Managing Director
Message from the CEO Taking a leadership role to drive our sector forward

Our position as the largest provider of on-site healthcare management in the region places real responsibilities on us.

We endeavour to consistently deliver excellence across our five core businesses (On-site Medical, Occupational Health Services, Mobile Clinics, Medical Support for Events and Emergency Medical Services).

In doing so, we must take a leadership role in driving our sector forward and strive to improve what we do at every turn.

Dr Mohammed Qaddoura
CEO
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284

Average number of RPM ambulance emergency call-outs over a 12-month period.

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Partners Our partners are among the best-known names in healthcare and medicine; our clients are renowned nationally and internationally
A selection of our clients
Sister companies

“Our two-year relationship with Response Plus Medical has been extremely rewarding. They offer nursing services of the highest standards, combined with the best technical skills and exceptional patient care. We are pleased to be associated with a healthcare provider that boasts such a high level of commitment and professionalism.”

Abu Dhabi Vocational Education
& Training Institute

“The health of our employees is of paramount importance, which is why we have entrusted RPM with this critical aspect of our operations. We are very happy with their service and overall effectiveness in managing the healthcare needs of our workforce across many geographic locations. We look forward to continuing this highly beneficial relationship.”

Antoine Chamy Group Administration
& Insurance Director,
Al Jaber Group

“Response Plus Medical has provided Yas Marina Circuit with comprehensive event medical services during most of the major events held there. They have delivered an exemplary service.

We have found them to be both reliable and professional and we are happy to recommend them to any company requiring event management assistance.”

Andy Beaven Head of Sporting
Yas Marina Circuit
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On-site medical services Comprehensive healthcare support in close partnership with our clients

We now offer on-site medical support during an emergency and other critical situations to clients.

Such support is not offered in isolation. It involves significant input from both sides and the close involvement of our clients is vital to this process.

One of our principal clients
Abu Dhabi National Oil Company (ADNOC)
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70

Companies working with RPM to train their on-site personnel.

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Medical manpower outsourcing services One of the UAE’s preferred medical staffing service providers in primary and emergency healthcare

Our staffing solutions are flexible, efficient and cost effective. This has made us a preferred supplier of medical staffing services in the UAE in less than a decade.

RPM has earned a reputation for its placement of highly-skilled medical staff, at all grades and specialities, in both the primary and emergency healthcare sectors.

Our success is driven by our attention to detail and in applying the highest levels of quality excellence. This approach has helped us maintain our position as a premier provider of roles for doctors, nurses and allied health professionals.

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outsourcing services
350

The number of doctors, nurses and healthcare professionals placed by RPM for ADNOC over a 12-month period.

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outsourcing services
Emergency medical and ambulance services The go-to provider for emergency and ambulance medical services in the region

Our experienced and highly-trained medical professionals have the back-up of one of the largest private fleets of ambulances in Abu Dhabi.

All our vehicles are available from strategically-located ambulance stations on a 24-hour basis. They are equipped for acute emergencies, from initial evaluation to resuscitation, treatment, investigation, stabilisation and monitoring. In addition, each ambulance carries a range of emergency drugs that are customised to clients’ needs.

One of our principal clients
Abu Dhabi Airport
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and ambulance services
358

Average number of annual emergency and non-emergency ambulance journeys.

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and ambulance services
Medical support for events Services designed to meet the specific needs of any event

RPM is an elite and preferred provider of medical support at some of the region’s highest-profile events. These include the Red Bull Air Race, UAE Triathlon, Qasr al Hosn and many more.

With our logistical capabilities and ability to exceed the requirements of the most demanding of briefs, the RPM name has become synonymous with professional care. The comprehensive provision of healthcare at a wide range of sporting, cultural and heritage events has made us a reliable and sought after partner by many of the world’s leading event organisers.

One of our principal clients
FLASH Entertainment
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2m

Each year, more than two million participants or spectators attend events where RPM provides medical support.

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School healthcare Supporting schools in ensuring the health and safety of their students

Responding to the unique physical and mental health needs of adolescents requires a model of care that is both accessible and youth-friendly.

We recognise that the proper provision of student healthcare presents unique challenges, particularly sensitivity and understanding. Hence, we work very closely with schools and other educational institutions to develop superior and specific healthcare solutions that meet the needs of youth.

It is an approach that offers positive benefits to the community. A well-cared-for student is committed to the centre of learning and an ideal learner.

One of our principal clients
Abu Dhabi Vocational Education
and Training Institute (ADVETI)
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44

Schools or colleges now covered by RPM.

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Occupational health services Targeting the health concerns of the working population

Our long-standing relationship with a large number of companies throughout the UAE is notable for two reasons.

Firstly, our partnership approach to healthcare provision ensures that the Occupational Health (OH) Services we provide are absolutely industry-specific. Secondly, any related medical assessments are job or sector-specific to ensure that all the relevant aspects of an employee’s health at work can be fully covered.

These include, for example, pre-placement medical screening for new recruits, in-service medical check-ups for existing staff and exit medical screening for outgoing staff.

One of our principal clients
Al Jaber Group
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72

Companies are now collaborating with RPM on healthcare provision.

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Healthcare facilities management Bespoke solutions for managing healthcare facilities

We provide a comprehensive solution for the efficient and cost-effective management and operation of healthcare facilities.

These include offering consultancy on design and layout; obtaining Government approvals; medical manpower and staffing; insurance; medical supplies management; biomedical engineering services; on-site training and awareness programmes; and preventive healthcare services.

One of our principal clients
Emirates Global Aluminium (EGA)
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management
190

Healthcare facilities now fall under RPM’s remit.

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management
Mobile clinics Healthcare for everyone, regardless of location

Mobile healthcare, particularly in remote or rural areas, has assumed vital importance as a link to the outside world.

We use specially-equipped trucks that feature secure examination rooms, X-ray and ECG facilities, and laboratory services. This means people who would not normally be able to access quality healthcare by reason of distance, cost or disability can now do so with RPM’s Mobile Project. It brings medical services direct to their doorstep – wherever they are.

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100

RPM now serves more than 100 locations with its mobile clinics.

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